Complaints Policy

Ingram Toft is committed to providing a high standard of service to its Clients at all times.

Our aim is to handle your complaint fairly and in a timely manner. It will be of great help to your case to provide as much information as possible regarding your complaint.

If, for some reason, we are unable to resolve your complaint right away, our team will ensure that your complaint is acknowledged within five (5) working days upon receipt. We will then keep you updated on the progress of your complaint and aim to provide a full response within eight (8) weeks.

We are committed to dealing with all complaints with transparency and integrity. If at any time during our investigation of your complaint you wish to discuss this matter, please feel free to contact us by email or telephone using the details below.

For complaints, please contact us via:

Phone:

0161 639 0205

Post or In Person:

Ingram Toft

Chambers Business Centre

Chapel Road

Oldham, OL8 4QQ

Email:

info@ingramtoft.co.uk

Things to remember when making a complaint:

It will be helpful to have your complaint and the details noted down prior to placing a call with us. During the call, note the date and time, and the name of the employee you are speaking with, and other important things discussed in the call.

When writing to make a complaint, please provide as much pertinent details as possible and enclose any documentary evidence to support your complaint.

Let us know when would be the best time to give you a call-back.

If, at the end of our investigation, you are not satisfied with our final response, you may refer your complaint to The Financial Ombudsman Service within six (6) months of the date of our final response letter. Contact details for The Financial Ombudsman Service are as follows:

The Financial Ombudsman Service

Exchange Tower London E14 9SR

Phone: 020 7964 1000

(Lines are open from 9am to 5pm, Monday to Friday)

email: info@financial-ombudsman.org.uk

Secured

Your privacy is guaranteed.

Convenient

We customise our services according to your needs.

Reliable

Our Experts will guide you every step of the way.

No Win No Fee

If we do not recover anything for you, you don't have to pay us!

INGRAM TOFT will charge 25% + VAT* (at the prevailing rate) of the amount that you receive, whether this is paid to you or off your agreement.

You have the right to cancel the Agreement within 14 days with no penalty. If you cancel it after the 14-day period, then we reserve the right to charge reasonable costs of work done up until the time of cancellation.

Please note that you may make a claim directly to your lender and/or the Financial Ombudsman Service without using the services of our firm or incurring any fees.

Please note that some of the services offered by Ingram Toft are not Regulated Claims Management Services and as such are not regulated by the Financial Conduct Authority and do not benefit from FCA Protections. Click the Link Here for a list of those services

Ingram Toft is a trading name of LS Claims Ltd which is Regulated by the Financial Conduct Authority in respect of Regulated Claims Management activities (FCA no: 831386). Registered Office: 13th Floor Piccadilly Plaza, Manchester, M1 4BT. Vat No: 287011704

Please note that by providing us with your telephone number when prompted you are agreeing to receive pre-recorded audio and text messages from our esteemed brand.

Please

Our Mission

Our mission is to provide each client with skilled, Claims advice and assistance in an efficient and timely manner. Our claims professionals are dedicated to working on the legal aspects of your case so that you may focus on your personal success. We handle every case with accountability and responsiveness in order to stay true to the values we hold: integrity, service and excellence.